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Paradigms of Developing Emotional Capital Research Paper

Developing Emotional Capital Among Employees

Emotions And Concept Of Emotions

Emotion is a human created feeling in its inside which occurred due to any incident occurred outside, having emotional attachment with it. Emotions do not have any physical shape neither can be seen as objects. It is a feeling, which can be expressed by the person, who feels it, though other person cannot exactly understand the emotion, it is more about to feel instead of learning. People are driven by their emotion in the personal life especially when they are under the command of own and not someone else. There are two kinds of emotions, positive and negative emotion (A & PM, 2002).

A positive emotion when you imagine something positive which benefits you and the other people in the surroundings. It is always good to follow the positive emotion which might be having positive consequences. On the other hand, negative emotion is driving the person into deep negatively and not benefiting personally. A negative emotion makes the person bad character and harmful for the others.

Emotions can also be defined as the high degree of pleasure or displeasure and mental condition of a person. The emotions are characterized by the conscious experience. Emotions include the angst, anger, arousal, loneliness, hope, horror, affection, pleasure, sorrow and much more. The general behavior of a person derives its emotions (A & PM, 2002). It is important to discuss the other environmental factors that affect of impact the emotions of persons. In the normal course, the emotions are connected with affection, love and hate with others. Further, it can also be observed regarding things other than humans.

Paradigms of Developing Emotional Capital Research Paper

Motivation, mood, temperament and personality also affect the emotions. Emotions are the cognitive behavior of a person that express with the help of various signs and physical activities. Feelings are the intellectual conduct of a man that express with the help of different signs and physical exercises.

It is vital to talk about the other ecological elements that affect of effect the feelings of people. There is not a rigid lead for measuring the level of feelings. In basic words, it is just the constructive and pessimistic experience of the general population that they experience in their everyday life. The great and terrible feelings or state of mind are altogether reason for different elements (Deigh, 2010). It can be interior or outer. The general conduct of a man infers its feelings.

Frank, (1988) elaborates two different kinds of emotions. The negative and positive. These are also discuss above as the introduction. According to him, there are two sorts of feelings, positive and negative feeling. Individuals are driven by their feeling in the individual life particularly when they are under the summon of claim and not another person. It is an inclination which can be communicated by the individual who feels it, however someone else can’t precisely comprehend the feeling, it is more going to feel as opposed to learning. Feelings don’t have any physical shape neither can be viewed as items.

Feeling is a human made an inclination in its inside which happened because of any occurrence happened outside, having an enthusiastic connection with it. Then again, adverse feeling is driving the individual into profound contrarily and not profiting by and by. A contrary feeling makes the individual terrible character and destructive for the others.

Emotions are also considered as the changes in the physiological and physical behavior of a person. It is directly linked to the nervous system. Instrumental behavior and expressive behavior are important components of emotions (Sze, 2015). The concept of emotions is not only the expression but also the study of the cognitive behavior. There is not a hard and fast rule for measuring the level of emotions. Every person has its own by nature and birth. The only thing is intensity and expression of the behavior that varies from person to person. In simple words, it is only the positive and negative experience of the people that they encounter in their daily life.

There is the great impact of the emotions on the life of a person and the other things associated with that person. Emotions are also corroborative with internal and external events. The good and bad emotions or mood are significantly cause of other factors. It can be internal or external (A & PM, 2002). Further, liking and disliking of a person impacts on the emotions and mood of an individual.

Emotions can be differing in a workplace and can be the result of psychological impacts that a person have on his personality. There negative emotion of the employee can result in poor results, however, the person temperament could be affected and the personality could face the issues regarding the physical well-being. Emotions and mood can reduce rationality in the people, as there could not be the effective or efficient decision-making. Consequently, there can be the positive stimuli or emotions and the support for the physical and emotional well-being of a person (Sze, 2015).

If there are the long-term effects of the negative moods then there could be the issues in one personality, as one could face stress or can create the stressful situation, one could face the illnesses, which result in the hinder a person’s job performance. There could be the poor decisions, which can affect the company. Therefore, the support needs to be given on the positive mood so that the benefits could be there in the performance of the tasks. One if have the satisfaction from the company and environment, there will be the enhancement in the problem solving and the innovation process.

Emotions can increase or build the person energy level and mood, if the emotions are the imbalance, there could be the complicated situations in the social interactions and the person could face the issues regarding the critical-thinking skills. The positive emotions need to be focused by the organization, as there could be the support for the efficient decision-making and the resourceful emotional well-being of a person.

There could be the creation of the positive mindset and one can able to handle the stressful situation. It would increase the person’s job performance and focus on positive mood, which result in the increase of satisfaction and efficient decision-making. Furthermore, the positive motivation of the emotions can maintain the substantial and emotional interests of a person. Emotions can boost or construct the positive aspects in the person mood; there could be the support for the proficient supervisory by the managers and the comfort level could be provided to a person (Singh, 2010).

Emotions are related to the situation that is around the people, there can be the conscious experience that a person can show, in the company, there could be the other environmental factors, which can be human-made, or the situation based. Additionally, the physiological and physical behavior of a person can be impacted and the behavior can be totally changed because the situations are not according to the mood, there can be the less productivity and the issues will be there. Moreover, the expressive behavior is the result of one feeling in the environment, which may be not supportive, the person impacted by the emotions. The human resources or employees need to be treated effectively, because the behavior is the result of the satisfaction level, as there could be the issues of the people are not satisfied, in this way, there could be the focus on the performance (Singh, 2010).

Emotions Intelligence

The power or capacity to control the emotions and expression is called the emotion intelligence. Some have high emotional intelligence, and some have lower depending on the chemistry and physical ability of a person (Goleman & McKee., 2013). Nervous system and control over that system also impact the emotional intelligence. It also helps a person to recognize the emotional state, mood, and behavior of others. Research revealed that people with high emotional intelligence have high or greater leadership skills, managerial skills, job performance, productivity and mental health as compare to others (A & PM, 2002).

Emotion intelligence may be defined as when personal emotions inform you about something which needs a critical amount of information. It can also be defined as having personal capacity to handle the personal grudges and intensity of emotions when dealing with each other. It is very important to learn about Emotional Intelligence helpful at work and to lead you to the good position in the future. Emotional intelligence makes the person stable and stronger from inside; they do not reflect negatively on the unfavorable incidents and become the good employees at the workplace.

There are various characteristics of Emotional Intelligence such as Self-Awareness, Self-Regulation, Motivation, Empathy, Social Skills and much more. A person with emotional intelligence will be having self-awareness and understand the own emotions. He knows that emotions must not be overcoming the own feelings and rule his mind. There are several situations when you have to be logical and keep the emotions separate from decision-making; self-awareness is the basic component of emotional intelligence. The second component is Self-Regulation, he must be able to be regulating and controlling the emotions in an own manner and according to the life circumstances. A person who can regulate his emotions cannot let them overcome upon us.

The third component is Motivation which lets you be engaged in Emotional Intelligence. A motivation person who needs to strive and achieve something keeps the negative emotions aside and do not listen to them. The fourth component is Empathy where the person is capable of identifying the needs and wants on the other hand. He is not motivated by any negative emotion which lets him go away from the real goal and purpose of life.

The fifth component is Social Skills which leads to the Emotional Intelligence. A person with higher social skills keeps the emotions off because his mind is already engaged in lots of social responsibilities. He has fewer chances of having emotional problems and hurdles while performing the responsibilities personally or work both (Xu & Jiménez, 2016).

Emotional intelligence can help in various aspects as there could be the evaluative of the emotional reactions of the employees, by giving the different situations to them, the things could be analyzed and the behavior or reactions old be known. The mindfulness becomes visible to influence emotions because seeks to focus on the performance and it influences selection for the person attention on the work, emotions can be evaluated and appraised as it could be known that the person has the positive or the negative, emotional reactions.

However, the negative emotional stimuli can result in the bad performance because the satisfaction cannot be attained. The emotional assessment or the appraisals can be fostered by mindfulness, the objectively related to the emotional intelligence can observe their experiences, and there can be the self-processing methods that help the people for appears to occur. The positivity or negativity of emotions can shape the personality of the people, thus, in this way, the mindfulness training can have the less negative impacts in the work, and there can be the safety performance (Xu & Jiménez, 2016).

In order to understand about the trait mindfulness, there is the need to understand the job performance and the traits of the people, the large improvements can be seen in the mindfulness training. For the middle manager, it is more important, to focus on the satisfaction level and the emotional intelligence of the employees by providing them the benefits of the health care workers.

Consequently, for betterments, the emotional intelligence needs to be treated successfully, because the performance is the result of the contentment. The trait of mindfulness can help in the positive intervention, it results in improving the habits the person, there could be the organizational and the family-friendliness, which result in the reduced anxiety, and the better work, thus, the employees for the better performance can be trained in mindfulness (Xanthopoulou, Bakker, & Fischbach, 2013).

Personality traits of a person also impact on the emotional intelligence of an ordinary man. It is necessary for the person or the researchers to reveal the hidden truth behind the emotional intelligence and technical mechanism being the functionality of the Emotional Intelligence (EI). In the organizations, the EI has a greater importance. The employees with high emotional intelligence give preferences upon others (Deigh, 2010).

In HR department of the organization, people with higher EI have great space. In arbitration committee, these people perform much better as they possess the high level of leadership skills, cognitive abilities and logical reasoning which is necessary to analyze any the issue and problems (Sze, 2015). Solution finding skills are also higher of these people. Organization behavior effects with the intensity of the EI (Druskat & Sala, 2013).

Big five personality traits are a reflection of the EI and IQ. All are revolving around the nervous system and brain functioning of a person. Also, there are three models of the emotional intelligence which are as follows:

  • Trait Model
  • Ability Model
  • Mixed Model

These models are used to construct the various elements and measurement tools for the assessments. These models are also used for the facilitation of the emotions and understanding of a person (Thagard, 2015). On the other hand, emotional intelligence makes a person good decision maker.

Logical reasoning is necessary for everyday life. It is a trait that helps a person to make its life good and healthy. People come to know how to interact with the environment, other persons and circumstances encounter in daily life. It is vital for the individual or the specialists to uncover the concealed truth behind the enthusiastic insight and specialized instrument being the usefulness of the passionate Intelligence (EI) (A & PM, 2002).

Further, Salovey & Mayer, (1990) says enthusiastic knowledge makes the individual steady and more grounded from inside, they don’t ponder contrarily the horrible occurrences and turn into the great representatives at the working environment. It is vital to find out about Emotional Intelligence supportive at work and to lead you to the great position later on.

It can likewise be characterized as having individual ability to deal with the individual feelings of spite and force of feelings when managing each other. Feeling knowledge might be characterized as when individual feelings advise you about something which needs a basic measure of data. A man with higher social aptitudes keeps the feelings off on the grounds that his psyche is as of now occupied with bunches of social duties. He has less odds of having enthusiastic issues and obstacles while playing out the obligations by and by or work both.

Arrangement discovering abilities are additionally higher of these individuals. Association conducts impacts with the force of the EI. Then again, enthusiastic insight settles on a man decent chief. Mindfulness additionally incorporates the physiology and mental capacities of a man. The qualities and shortcoming likewise perceive in the mindfulness. This implies it incorporates every one of the things which are vital to living in the public arena and make the battle in the working environment. Mindfulness is the administration of individual aptitudes and capacities (Deigh, 2010).

According to Fredrickson, (1998) enthusiastic insight makes the individual steady and more grounded from inside, they don’t think about adversely the negative occurrences and turn into the great representatives at the work environment. It is critical to find out about Emotional Intelligence accommodating at work and to lead you to the great position later on.

This is the mental resource which is an other of inspiration for the reward. Emotional Intelligence should be misused in a restricted way as its abuse with no cutoff is not fitting notwithstanding for the business. This should be abused by the business for claim advantage and can use as a benefit of the organization for upgrading the organization worth. Everybody has feelings for something which draws in him and having the mental outlook. Emotional Intelligence can be misused by the businesses and administration to utilize it for claim advantage.

Moreover, it is essential to have the fitting aptitudes and gear for self-acknowledgment. This incorporates the correspondence, self-oversee, push administration, time administration, peacemaking, arrangement and numerous different abilities. Then again, any abilities utilized by a man with a specific end goal to support and hold the connections are called relationship aptitudes (Sze, 2015). Facilitate, this additionally incorporates the interpersonal aptitudes.

Emotional Capital

In simple words, emotional capital is the psychological assets of the organization. It can be human resources as well. Emotional capital is also a kind of the behavior. For the success of the organization, it is necessary to have the intellectual assets (Taggard, 2015). Emotional capital is also the kind of personal behavior. Association conducts impacts with the power of the emotional capital. The representatives with high enthusiastic knowledge give inclinations upon others.

Identity-characteristics of a man likewise effects on the enthusiastic knowledge of a customary man. Sensory system and control over that framework likewise affect the passionate insight. It likewise helps a man to perceive the enthusiastic state, inclination, and conduct of others. Instrumental conduct and expressive conduct are critical segments of feelings. It is specifically connected to the sensory system. Feelings are likewise considered as the adjustments in the physiological and physical conduct of a man (Deigh, 2010).

Emotional Capital may be defined as the psychological assets of the company. People are emotions about something which influence the overall job performance of the company. Therefore, company management adds the positive emotions into the job role which can further contribute to enhancing the work productivity and quality at the same time. For Instance, employees are emotional about the Football sports and managers make it an opportunity and use their emotions as psychological assets of the company. Managers offer them to enhance the work productivity and take the day off for enjoying the football match at home. Emotional capital does not have to pay the capital cost because it is directly associated with your emotions (Druskat & Sala, 2013).

Emotional Capital can be exploited by the employers and management to use it for own benefit. Everyone has emotions for something which engages him and having the psychological mindset. This needs to be exploited by the employer for own benefit and can be using as an asset of the company for enhancing the company worth. Emotional Capital needs to be exploited in a limited manner as its exploitation without any limit is not appropriate even for the employer.

This is the psychological asset which is an alternate of motivation for the reward. It is very important to learn about Emotional Intelligence helpful at work and to lead you to the good position in the future. Emotional intelligence makes the person stable and stronger from inside; they do not reflect negatively on the unfavorable incidents and become the good employees at the workplace(Gendron & Rusu, 2016).

According to Cahill, (1999) care is the organization of individual aptitudes and limits. This infers it joins each something which are essential to living in the general population field and make the fight in the workplace. The qualities and deficiency similarly see in the care. Care also joins the physiology and mental limits of a man. Of course, eager knowledge settles on a man better than average boss. Affiliation conducts impacts with the compel of the EI. Game plan finding capacities are moreover higher of these people.

The general conduct of a man determines its feelings. This is additionally helpful to infer the profitability and vitality of the representatives of the business. The basic element of the business is passionate capital(Sze, 2015). Subsequently, it can state that passionate capital includes enthusiastic knowledge and enthusiastic conduct. In any case, it is fundamental that the authority style lists possess enthusiastic knowledge (Xu & Jiménez, 2016).

Moreover, it additionally gives the general population proficient translation of the authority attributes and subjective capacities. The profitability and proficiency of the representatives likewise increment because of the high enthusiastic knowledge and a decent measure of passionate capital. There are distinctive figures the emotional capital which is examined in detail (Thagard, 2015).

On the other hand, it is also called the recognition to own self. A person can be capable of controlling the internal behavior and emotions. Uses of different emotions are a key success factor for a person. Personality traits and habits are necessary for a person to make effective decision making. The productivity of the workforce is also associated with emotional capital. There are different factors in the emotional capital which are discussed in detail (Thagard, 2015).

Emotional capital is associated with the mindfulness as there is the need in the organization to motivate the employees by understanding the mindfulness, the psychological programs could be supportive if the attention is given to people. Mindfulness might affect individual because it is related to the human functioning, thus, the organizations are doing the efforts so that they can understand the teams and the individual based on the mindfulness as human functioning is related to that.

The human functioning is including attention, there could be the different kind of behavior including the physiology, emotion, behavior of a person. In the diverse workplace for the positive attitude of the employees, the emotional capital can relate to the outcomes. Mindfulness if recognized, there can be the benefits, as it improves the three qualities of attention example, could be given as the attention stability, control, and efficiency.

Emotional capital supports the psychological possessions thus, the company management can create the positive emotions for the employees, so that they feel secure in the environment, moreover, of the focuses is on promoting the emotional capital by linking them with the satisfaction and trust of organization the work productivity and quality could be enhanced. The management needs to support and sustain the psychological asset of the employees, by providing them the motivation for the reward.

To reduced mind wandering, the employees need to give the training as the mindfulness training can support the neural network indicative and help in the process related to the brain activity patterns. The support can be given to the attention stability, as there are the competing demands, which result in the directing attention and there could be the distracting information if the capabilities are not effectively known. Neurological evidence supports recognizing the emotional capital of a person can relate with the knowledge of mindfulness, as there could be the effective identification and the attention efficiency, which includes the cognitive resources for the better control of attention.

Emotional capital is a non-financial asset. Emotional capital is the component of the motivation for the employees. The productivity and efficiency of the employees also increase due to the high emotional intelligence and the good amount of emotional capital. People having high self-esteem and self-motivation are rich in emotional capital. It is also a psychological behavior (Gendron & Rusu, 2016).

On the other hand, emotional capital is a tool to develop the leadership. Furthermore, it also provides the people with professional interpretation of the leadership traits and cognitive abilities. However, it is necessary that the leadership style enumerates own emotional intelligence. Hence, it can say that emotional capital involves emotional intelligence and emotional behavior (A & PM, 2002). The critical factor of the business is emotional capital. This is also useful to derive the productivity and energy of the employees within the business.

Ten Facts In Emotional Capital

There are ten facts in the emotional capital which needs to be discussed in the below.


Self-awareness is to know own self in detail. It is about the feelings and character of own. General meanings of self-awareness are the skills and capacity to analyze self. In simple words, it is the introspection. The essential thing for success in the workplace is to analyze the competency and skills (Deigh, 2010). The available opportunity shall only be avail when personal skills and abilities are according to the criteria. Self-awareness also includes the physiology and psychological abilities of a person.

The strengths and weakness also recognize in the self-awareness. This means it includes all the things which are important to living in society and make struggle in the workplace. Self-awareness is the management of personal skills and abilities. Furthermore, it is important to have the appropriate skills and equipment for self-recognition (Bozer & Joo, 2015).

Self-awareness is important to realize, as there could be the assessment of one skill and capacity. For the success in the workplace, the employees need to have the awareness regarding the personal skills and abilities. The organizations can manage the management skills, as the appropriate skills can be known and the person could know about his self when there is the focus on the abilities of the self-recognition. The emotion supports the decision-making, so the organization needs to focus on the person abilities and the activities so that one could able to recognize his/herself. Self-awareness, therefore, can be knowledgeable and there could be an identification of the own capabilities.

Fearlessness is support of a man. A few people are very sure by birth. Condition of hardship likewise impacts on the level of the certainty (Cahill, 1999). Fearlessness is additionally connected with internal fulfillment and dread. For instance, if a man is courageous and monetarily and socially solid, then the level of his certainty is high as contrast with the individuals who are denied of essential necessities. Self-assurance likewise impacts on the profitability and usefulness of a man. Learning is a fundamental thing which higher or brings down the trust in the identity of a person.

Self-Awareness is very important and essential to keep the emotions under controlled. Self-Awareness can be defined as when you the real problems and challenges involved in the life which emotions do not understand. It also makes you learn about life logics and how emotions are not relevant while making the life decisions which require efforts and compromises. One needs to learn that how to keep the emotions separated from the actual work and life. Emotions and logic are two different elements in life; they cannot be together at the same time for decision making (Sze, 2015).

Self Confidence

Self-confidence is equal to self-assurance. It is the personal judgment, power, abilities, knowledge and skills. Self-confidence is also increased with the help of practical experience and become mastered in different and specific activities. Self-confidence increases the probability of success in any work. It boosts the energy of a person and makes him confident that he is able and capable of performing many things and tasks (A & PM, 2002).

Self-Confidence is a state of mind where a person has powerful mental expression and does not engage himself into the emotion. A person does not let overcome the emotions upon him because he is confident about something and conversant with the. Emotions are not powerful enough comparing to his confidence and do not drive him into the state of instability. Self-Confidence person is always positive about the life and believe in personal ability and not makes emotional decisions.

Self-confidence can help to give support to the one emotions because when one have the self-confidence on the self, there can be a sense of belief and the person will perform having the confidence on the self, with the self-confidence there are the personal ability that gave the skills of person and in this way, the performance can be enhanced.

Therefore, self-confidence is important for every organizational post, especially for the managerial post because there can be the motivations to lead the team in the appropriate way. Moreover, the person can have the better inner satisfaction. One can remain courageous and bold in the organization and his performance can be effective. The person can be generally strong and there could be the increase in the productivity. Through self-confidence, there can be the knowledge of own capabilities, and thus, there can be the better focus on the personality of an individual.

It also includes the regulation of the self-emotions. Emotion management is an integral part of life and behavior. Even in organizations, they are conscious of the nature of the work and the person. The chemistry matching of work and skills of person is important to run all the functions smoothly. Many people are not confident about themselves. There can be some the reason associated with their lower confidence level. A person with low confidence level is not a good performer. For the leadership and managerial post, self-confidence is very important and demanding(Chiclana, 2016).

According to Bozer & Joo, (2015) self confidence is nurture of a person. Some people are highly confident by birth. State of deprivation also impacts on the level of the confidence. Self-confidence is also associated with inner satisfaction and fear. For example, if a person is fearless and economically and socially strong, then the level of his confidence is very high as compare to those who are deprived of basic necessities. Self-confidence also impacts on the productivity and functionality of a person. Knowledge is a basic thing which higher or lowers the confidence in the personality of an individual.


It is confidence and reliability on owns knowledge, ability, powers and cognitive skills. Then again, any attitudes utilized by a man with a specific end goal to maintain and hold the connections are called relationship abilities. Promote, this likewise incorporates the interpersonal aptitudes. The capacities to share and comprehend the sentiments and feelings of another are known as the sympathy (Deigh, 2010).

Self-Reliance holds the critical importance in overcoming the emotions and obtaining the emotional intelligence. This is very important to observe the self-reliance as one cannot be doing anything without depending on our-self. In the state of Self-Reliance, a person is not looking for the alternatives and solutions here and there. Therefore, one should rely on himself and not blame others for the mistakes.

Be that as it may, it is difficult to change the way of a man which set up and develops from the day of birth. The experience just expands the abilities and shines the learning of a man. It is simple for the laborers when they work and performs actually (Druskat & Sala, 2013). There are various speculations taking a shot at the self-realization. In addition, it is furthermore imperative to the accomplishment of a man and augmentation in the capacities and organization styles. A man said to be versatile when he is a fit to get changes lead, air, and emotions according to the condition.

One must have a Relationship Skills since human turns into the wellspring of advance on the basic time, not the machines (Duval & Wicklund, 1972). The great conduct and state of mind are imperative to hold and keep the connections in the long haul. The need and need of clients and buyers are important. Compassion likewise makes the regard and nobility in the work environment (Nichols & Stich, 2003).

Indeed, even in associations, they are aware of the way of the work and the individual. Fearlessness is equivalent to confidence. It is the individual judgment, control, capacities, learning, and aptitudes. For the initiative and administrative post, self-assurance is essential and requesting. There can be some of the reason related with their lower certainty level. Feeling administration is a basic piece of life and conduct (Snyder, 2015).

Moreover, it is essential to have the suitable abilities and hardware for self-acknowledgment. This implies it incorporates every one of the things which are critical to living in the public arena and make the battle in the working environment (Sze, 2015).  On the other hand, it also helps a person to avoid misconception and false consistency. Self-reliance tells a person about the level he can show confidence about other things.


Fulfillment and realization of the experience, capabilities, abilities, potentialities and talents are consider as drives that realize the need for a particular skills or knowledge. Transformation of society is an example of self-actualization. In other words, self-actualization is the realization, reflection, exploration, and discovery of the self. It also helps to explore the good and bad things about the personality. The basic needs of the person also impact on personality and behavior (Sze, 2015).

Self-Actualization occurs when you fully conversant with the own abilities and talent. This is the time when do not listen to negative emotions driving you into negativity and performing tasks such as leg-pulling or bad politics. A person with self-actualization will always be showing the importance to own talent and keep working hard until achieves the goals. The natural performance and behavior of a person is the way to make the observation about the genuine attitude of a person (Carland Jr & W, 2015).

There are a number of theories working on the self-actualization. It is easy for the workers when they work and perform naturally. The experience only increases the skills and polishes the knowledge of a person. However, it is hard to change the nature of a person which establish and grows from the day of birth.

Self-actualization is based on the potentialities and talents of the person, this can motivate a person, to focus on his personality, for the effectiveness in the tasks because there is appropriate, skills or knowledge about own self, the personality is focused by one, as one wants to perform effectively. However, the basic needs for the self-improvement is realized and there can be the natural performance by one so that suitable environment could be created, therefore, the manager or leader of the organization need to have the thinking of self-actualization in this way, they can realize the mistake made by them and can improve the working environment.

According to Gendron & Rusu, (2016)self-actualization is very important for the self-confidence, reliance and awareness. All the things are related with nervous system or cognitive abilities of a person. It has been observed that when a person is fully confident then he is more optimists. The energy and passion to perform the unseen and difficult task arises. On the other hand, the nervous system also plays important role(Carland Jr & W, 2015).

The environment of the organization should be flexible for a person to perform work there. The work environment of organization should be very attractive. All the parameters put into consideration while constructing the organization. The work environment is flexible for the employees who help to increase the efficiency and productivity of the employees (Druskat & Sala, 2013). It is of worth saying that HR department sometimes makes an undue favor for employees.

It is also a knowledge sharing organization. The change in external environment is easy to adopt or adapt according to the need. Employees are enjoying a number of benefits such as pension, gratuity, and flexible working hours for those employees who have some domestic or genuine issues (Xu & Jiménez, 2016). Therefore, the employees are ready to join these types of the organizations and working here. The environment is suitable for the employees. An employer provides a fully equipped workstation for each employee (Wicklund, 1975). In addition, they are free to submit their suggestion in order to improve the working environment. All these things help to make a person know about him and the environment he is living.


In simple words, assertiveness is forceful behavior or the confidence a person possess. Adaptability in conduct is exceptionally basic and essential to learning new abilities and information. Proficiency and viability are essential for the individual to wind up distinctly fruitful in life. In the association, those representatives are fruitful having the colossal adaptability and sensibility to break down the circumstances. General implications of adaptability are the total scope of development. It is movement or development of a body (A & PM, 2002).

Assertiveness may be defined as a high level of confidence when you are trusting yourself and abilities. You are very assertive in the behavior and confident as well. This shows that no listening to the negative emotions and behavior which takes place over the time. Managers offer them to enhance the work productivity and take the day off for enjoying the football match at home. Emotional capital does not have to pay the capital cost because it is directly associated with your emotions.

According to GY & Yıldız, (2015) assertivness helps a person to work with customers and employees productive. During work in the organization such as banks, a person should be capable of understanding the needs and requirments of customers. There is a different way to deals with employees and customers. Customers have to deal with extra care. Everyone in the bank is bound to satisfy customers in any manner with respect. Therefore, it is sometimes hard and difficult to handle and deals with customers (Mayer, Salovey, Caruso, & Sitarenios, 2001).

As compare to customers, employees are easy to handle as they are co-workers and colleagues. Further, juniors get importance and preference by the senior employees. They are very friendly and ready to help the new comes in the bank. On the other hand, we cannot make any counter argument with customers, as they are stakeholders of the bank which gives business to the bank(Carland Jr & W, 2015). This shows that a person should be flexible in order to join or adopt the changes and culture of the organization.

Moreover, it is additionally important to the achievement of a man and increment in the abilities and administration styles. Regarding adaptability in business is the way of life and structure of the association. It is essential for the advancement of the business and achievement of the association. The motivation behind adaptability is that a man can modify himself in each sort of nature. Amid the occupation, the adaptability is critical. A man said to be adaptable when he is a fit to get changes conduct, disposition, and feelings as per the circumstance (GY & Yıldız, 2015).

Relationship Skills

There are different factors in the relationship skills. These are used to develop and maintain the relationships in the business and social society. These includes the communication, self-manage, stress management, time management, conflict management, negotiation and many other skills. On the other hand, any skills used by a person to sustain and retain the relationships are called relationship skills (Deigh, 2010).

A relationship skill comes to the work when you have to build up contacts and by relationships, showing the good amount of work. Relationship with the high authorities helps you a lot in pursuing the career successfully and lets you on the successful end very soon. One must be having a Relationship Skills because human becomes the source of progress on the critical time, not the machines

Further, this also includes the interpersonal skills. In daily life, a person uses different ways or methods to keep the long term relationships (A & PM, 2002). The good behavior and attitude are important to retain and keep the relationships in the long term. It is easy to establish a relation, but it is hard and difficult to sustain the relationship for long (Carland Jr & W, 2015). Therefore, everyone should focus on those skills and tricks which help to make the relationship strong enough.

There is the need to suppot the human relations in the company, so that the emotions and mood of the employees and management can be focused. However, management in this way need to be supportive because if the people are managed in the effective way, their emotions can never is bad or disappointed for the organization. The company, while training employees can ask about the needs or desires they have towards the organization, the workplace culture need to be focused on resolving the conflicts. For the competitiveness and long-term effectivenes in the human relations in the workplace, the company can provide support the people, so that there should be not, stressful environment in the company for the people.

By supporting the human relations, the company can provide motivation to the employees, there can be the communicate ideas as the managemnet could ask the questions or the effective rapport, people. In this way can work together on projects, there can be the stable, and inviting environment for the people the company can well-trained workforce through focused on better relations with them. To focus on the logistics of managing employees, the company can attract the qualified employees. The better quality of workplace relations will result in the employee retention and their emotions stay stable or tension free.

For the effective business and social society, the social and organizational, relationship skills should be developed, as the employees in this way can remain interested and engaged. The Workplace relationships result in the employee motivation and there could be the well-being of other employees. The employees can be more productive and there could be the obvious financial dividends. The stakeholders can prove to be effective, if the company recognize the employee’s value. The company can meet changing consumer needs and for the affectivity, there is need to focus on managerial level, so they able to do the ability to do the effective communication and make better workplace relationships.


Simply the abilities to share and understand the feelings and emotions of another are called the empathy. When a person becomes capable of understanding the emotions of others, then he can also become able to understand the emotions of the other persons. He realizes the actual needs and demands of the person (Deigh, 2010).

According to Mayer, Salovey, Caruso, & Sitarenios, (2001) empathy is likewise required to address these attributes and passionate money to wind up distinctly effective. Passionate capital and knowledge have an astounding position in life. Then again, it has been watched that all the great and terrible things occur in life. For the achievement of the association, it is essential to go for broke. Higher the hazard is higher the benefit. The vital arrangements are constantly made on future forecasts(Mayer, Salovey, Caruso, & Sitarenios, 2001).

In associations, these sorts of individuals substantiate themselves an effective and visionary pioneer. In straightforward words, a man who is self-assured, having control and self-assured to learn things is more positive thinkers. This implies he can foresee the things going to occur in future.

A person who holds the work empathy exactly knows that what it takes to perform a certain amount of job, how it should be done. Empathy plays a critical role to overcome the emotions. Moreover, in the business environment, empathy has its importance. The need and want of customers and consumers are necessary (Frank, 1988).

Empathy also creates the respect and dignity in the workplace. Everyone in the organization or society wants to live with respect, honor and dignity. He can only receive all these things when he fully aware from needs of the other people (Duval & Wicklund, 1972). Therefore, empathy has its importance which cannot be denied at any level.


It is inhibitory control. It regulates and controls the emotions, expression, behavior and thoughts of a person. It is the cognitive process and operates like energy. Self-control, especially in the anger, is very hard. The successful person has control over himself in all type of situations. A person with the high capability of self-control is more able to overcome the negative emotions and apply the all logical mind for performing the job. T

His emotional intelligence of those kinds of people is higher with a strong nervous system. It is recommended that a person shall be activity and do practice to get more than average control. For the successful leadership, self-control is a big tool (A & PM, 2002). It is the key to success for a person. Managing own self during different types of the situation helps a person to make a distinguish place.

According to Wicklund, (1975) self awarenesss is important for the self control. this means that these parameters are interrelated with eachother. For the better functioning in daily life, there is need to understand the things about one self. Training and counselling helps to make a person aware about himself. the study of behaviour and psychology of a person is madnatory to utlize him in a more effective and efficient way. This can be manage with help of the self-awareness(Chiclana, 2016).


Mental behavior and attitude of a person are called the optimism. A person is called optimist when he or she is confident about the future or the success of any project or thing. On the other hand, it is simply called the confidence behavior. It is also defined as the best possible outcome. Optimism is a state of mind where you take the things positively, and under control, an optimistic person never engages in negative emotions. Variation is a natural thing in optimism. A big factor that impacts on the optimism is the family environment. The other one is the social circle. Also, it is also connected with the health of an individual. Optimism is also considered as the positive health constructive variable (Carland Jr & W, 2015).

According to Keller, (2013) Optimism relates with a confidence of a person. In simple words, a person who is self-confident, having control and assertive to learn things is more optimists. This means that he can predict the things going to happen in future. In organizations, these types of people prove themselves a successful and visionary leader. The strategic plans are always made on future predictions.

“An optimistic person can never engage in the negative emotions so that could be better situations for him, as one has the confidence on own-self.  An optimistic person can maintain the emotional capital and intelligence”

For the success of the organization, it is important to take risks. Higher the risk is higher the profit. On the other hand, it has been observed that all the good and bad things happen in life. Only those survive how are ready to learn and open themselves, Big Five personality traits helps a person to know about himself. Emotional capital and intelligence have remarkable position in life. It is also mandatory to address these traits and emotional capital to become successful.

The optimists approach of employer helps to make new ideas and expansion of the business. the reasons for effectiveness of a business is high salaries packages, allowances, intrinsic and extrinsic motivation methods, decentralized decision making, participation of employees in business growth and development, idea generation and training and development for up gradation of skills, knowledge and experience of employees.


General meanings of flexibility are the absolute range of movement. It is motion or movement of the body. Regarding flexibility in business is the culture and structure of the organization. Further, in emotional capital, flexibility is the type of mood in which a person behaves in a different manner according to the situation. A person said to be flexible when he is capable of bringing changes in behavior, mood, and emotions according to the situation. Openness to learning things and absorb things or problems also refers to the flexibility (Carland Jr & W, 2015).

This means the change is easy for a person according to the change in the external environment. During the job, the flexibility is very important. The purpose of flexibility is that a person can adjust himself in every kind of the environment. It is necessary for the development of the business and success of the organization (Druskat & Sala, 2013). A flexible person enjoys the great strength and capable of performing the job better than who is not flexible. A flexible person always works without any emotions of being tired and leading the balance life emerged as more productive.

Furthermore, it is also necessary to the success of a person and increase in the skills and leadership styles (Xu & Jiménez, 2016). In the organization, those employees are successful having the great flexibility and sensibility to analyze the situations. The response and cause of action, when according to the situation will increase the impacts. Efficiency and effectiveness are necessary for the person to become successful in life. Flexibility in behavior is very essential and important to learn new skills and knowledge (Chiclana, 2016).

According to Sarason, (2013) the reaction and reason for activity, while as indicated by the circumstance will build the effects. Productivity and adequacy are fundamental for the individual to end up distinctly fruitful in life. In the association, those workers are effective having the considerable adaptability and sensibility to dissect the circumstances. Besides, it is likewise important to the accomplishment of a man and increment in the aptitudes and initiative styles. An adaptable individual dependably works with no feelings of being drained and driving the adjust life developed as more gainful. Therefore, it is important to understand the need of flexibility for social and work life balance.

Flexibility is important in any business, the companies can focus on the culture and structure in order to focus on the points, however, flexibility and innovation can be in a different manner according to the situation. The company need to offer or bringing the changes in behavior and the emotions of the people need to implement the flexibility as in this way, the company can be more productive and there could be the better impacts on the situation.

Thus, regarding flexibility there will be the better learning or the learning if the new skills because in this way, the employees come to know that the company care for them, and they can be provided with the flexible time, however, the company for the better behavior of the employees can focus on the considerable flexibility, adaptability and sensibility. The organizations can make the insignificant structure changes so that better rapport can be made, as the companies need to adopt the manufacturing system to adapt. In order to get advantages, in the mood and behavior of the people or the employees, there is the need to bring the economic efficiency.

The tasks of production are important and need to be the focus on the flexible timings, for the survival and the success of the company, the new world tendencies can be focused and the organization can become efficient toward the creativity, innovations. Flexibility is a competitive advantage, so the organizations can satisfy the stakeholders through the quick-change conditions and the inherent opportunities, flexibility is important for the organizational success.

Also Study:

Emotional Intelligence Research Summary

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  • Bénabou, R., & Tirole, J. (2002). Self-Confidence and Personal Motivation. The Quarterly Journal of Economics , 117 (3), 871-915.
  • Bozer, G., & Joo, B.-K. (2015). The Effects of Coachee Characteristics and Coaching Relationships on Feedback Receptivity and Self-Awareness in Executive Coaching. International Leadership Journal , 36-58.
  • Cahill, S. E. (1999). Emotional Capital and Professional Socialization: The Case of Mortuary Science Students (and Me). Social Psychology Quarterly , 62 (2), 101-116.
  • Carland Jr, J. W., & W, J. (2015). Trey Carland III. “Self-actualization: The zenith of entrepreneurship. Journal of Small Business Strategy , 53-66.
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  • Druskat, V. U., & Sala, F. (2013). Linking emotional intelligence and performance at work: Current research evidence with individuals and groups.
  • Duval, S., & Wicklund, R. A. (1972). A theory of objective self awareness. Oxford, England: Academic Press.
  • Frank, R. H. (1988). Passions within reason: The strategic role of the emotions. New York: W W Norton & Co.
  • Fredrickson, B. L. (1998). What good are positive emotions? Review of General Psychology, , 2 (3), 300-319.
  • Gendron, B. E.-S., & Rusu, C. (2016). Emotional Capital Development, Positive Psychology and Mindful Teaching: Which Links? International Journal of Emotional Education , 83-95.
  • Goleman, D. R., & McKee., A. (2013). Primal leadership: Unleashing the power of emotional intelligence. Harvard Business Press.
  • GY, A. H., & Yıldız, M. (2015). A STUDY ON THE ASSERTIVENESS LEVEL OF PHYSICAL EDUCATION AND SPORTS COLLEGE STUDENTS. Sport & Society/Sport si Societate , 34-47.
  • Keller, H. (2013). Optimism: An Essay. The Floating Press.
  • Mayer, J. D., Salovey, P., Caruso, D. R., & Sitarenios, G. (2001). Emotional intelligence as a standard intelligence. APA PsycNet , 1 (3), 232-242.
  • Nichols, S., & Stich, S. P. (2003). Mindreading: An integrated account of pretence, self-awareness, and understanding other minds. Oxford cognitive science series. New York: Clarendon Press/Oxford University Press.
  • Oatley, K., Keltner, D., & Jenkins, J. M. (2006). Understanding emotions (2nd ed.). Malden: Blackwell Publishing.
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  • Sarason, I. (2013). Social Support: Theory, Research and Applications. Springer Science & Business Media.
  • Singh, K. (2010). Developing human capital by linking emotional intelligence with personal competencies in Indian business organizations. Journal of Business Science and Applied Management , 5 (2), 30-42.
  • Snyder, K. (2015). Preference for self-reliance in close relationships. European Health Psychologist , 22-31.
  • Sze, D. (2015). Maslow: The 12 Characteristics of a Self-Actualized Person. Retrieved March 19, 2016, from https://www.huffingtonpost.com/david-sze/maslow-the-12-characteris_b_7836836.html
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  • Xanthopoulou, D., Bakker, A. B., & Fischbach, A. (2013). Work Engagement Among Employees Facing Emotional Demands. Journal of Personnel Psychology , 12 (2), 74–84.
  • Xu, Z., & Jiménez, F. R. (2016). Emotional Capital: The Missing Link Between Social Media Usage and Customer Relationship Performance.” Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era. Springer International Publishing , 859-860.

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