Personnel and Human Resources – Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Law and Government – Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Psychology – Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and effective disorders.
Education and Training – Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking – Talking to others to convey information effectively.
Social Perceptiveness – Being aware of others’ reactions and understanding why they react as they do.
Management of Personnel Resources – Motivating, developing, and directing people as they work, identifying the best people for the job.
Coordination – Adjusting actions in relation to others’ actions.
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Integrity – Job requires being honest and ethical.
Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Leadership – Job requires a willingness to lead, take charge, and offer opinions and direction.
Initiative – Job requires a willingness to take on responsibilities and challenges.
Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self Control – Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Concern for Others – Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job