Introduction
Waste management is a very important service and the disposal of hazardous waste should be properly managed. (See EPA.gov 2014). Three services that my department provides are waste recycling, waste treatment and waste disposal. The mission, vision and objectives for the three service units as well as an organization chart are provided under the respective service units. Additionally, a budget for each unit and the percentage of personnel and operating expenses required to provide each of the services are included. Performance measures are also provided for each service.
Waste Recycling Service
Recycling of waste material where necessary is the best way to protect the environment. Some waste materials can be cleaned and reused or broken down and used to make other products.
Mission Statement
The mission of the waste recycling unit is to reduce waste that is disposed of in our landfill and other waste disposal facilities as well as mitigate environmental effects that comes from such disposal.
Vision Statement
Our vision is to be the main facilitator the reduction in the emission of greenhouse gases (GHGs) in the environment from items that can be recycled by 25% by the year 2020.
Objectives
And make sure consumers are absolutely happy
To provide prompt response to service request
To increase revenue by 10% per year
To increase market share by 20%
To ensure proper recycling procedures are followed
To realize a profit margin of 40% on the recycling operation.
Organization Chart for Waste Recycling Unit
Manager of Waste Recycling Unit
Administrative Assistant
Clerk
Supervisor of Recycling Facility
Drivers of Disposal Trucks
Workers in Recycling Facility
Waste Treatment Service
Treating waste is a very important part of waste management. It is important that hazardous waste is properly treated before disposal in order to prevent harm to the environment.
Mission Statement
The aim of the waste management unit is to ensure that people and the environment are safe from the adverse effects of toxic industrial and chemical waste. The waste management unit aims to exploit its workers to ensure that the personnel are well educated and paid.
Vision Statement
The vision of the waste treatment unit is to be the cost leader as well as service of choice for industrial and chemical plants.
Objectives
To ensure that waste is properly treated and handled at all times to prevent harm to customers, the environment and to employees
To realize a profit of 35% on waste treatment services
To provide services to at least 60% of all customers in industry
To have motivated and competent staff serve the unit’s customers
Organization Chart for Waste Treatment Unit
Manager of Waste Treatment Unit
Administrative Assistant
Clerk
Supervisor of Waste Treatment Facility
Drivers of Industrial Waste Trucks
Treatment Site Workers
Waste Disposal Service
Proper disposal of waste is the main aim of waste management. If waste is not properly disposed of then it can pose a threat to the environment.
Mission Statement
The mission of the waste disposal unit is to be a leader in ensuring the safe disposal of solid and liquid industrial and domestic waste in such a way that the all-environmental laws and regulations are adhered to.
Vision Statement
The vision of the waste disposal service is to have a cadre of staff that is competent and motivated to carry out their task.
Objectives
To recruit and train employees who are committed to provide excellent customer service
To achieve the goals of the unit
To meet customers’ expectations in order to have 80% repeat customers
To motivate staff
To hire employees who are trainable
To ensure that disposal methods are safe for the waste to be disposed of
To ensure that employees handling waste are properly trained before sending them to serve customers
To realize a profit margin of at least 33%
To ensure at regulations are adhered to at all times
To ensure that waste is properly transported to disposal sites
Organization Chart for Waste Disposal Unit
Manager of Waste Disposal Unit
Administrative Assistant
Clerk
Supervisor of Dump Site
Garbage Disposal Truck Drivers
Dumpsite Workers
Budget for the Three Service Units
Budgeted support for the three operating divisions is detailed in the Appendix below. It traces the expense of recruiting workers for executing the duties. The budget indicates that 23.52 percent of the overall estimated spending will be expended on waste recycling facilities, 29.04 percent of the expenditure will be spent on waste treatment services, and 47.44 percent of the expenditure will be spent on waste disposal services.
Performance Measures
For quality service it is necessary to develop success criteria to assess improvement. In order to better evaluate a service, it is important to analyse how well the service meets its targets. Therefore, the assessments would be focused on quantitative metrics and results. Department efficiency scores are as follows.
Performance Measures for Waste Recycling Unit
The estimated profit margin is 40%, and the firm plans to raise sales by 20% along with this. These success tests will indicate how the service unit has fulfilled its targets. Repeat consumers may be used to assess service level and to decide how quickly an organisation reacts to a customer's order. Achieving the unit's vision to reduce greenhouse emissions from waste-to-energy is feasible.
Performance Measures for Waste Treatment Unit
The observable goals of the waste treatment unit are to achieve a turnover of $3500, and offer facilities to 60% of consumers in the region that manufacture industrial waste. These can be checked against the targets. Proper handling and treatment will ensure that there is no harm to employees or customers and this can be substantiated. Additionally, non-payment of penalties is suggestive that treatment is carried out in accordance with regulations.
Performance Measures for Waste Disposal Unit
The measurable goals of the waste disposal unit are profit margin of 33% and 80% repeat customers. These can be validated by working out the profits earned on all jobs. The profit is found by deducting the cost of providing the services including administrative and operational expenses from the revenue generated. The profit margin is the percentage of profit included in the revenue. Proper and safe disposal will also mean that laws and regulations were followed and will therefore lead to the avoidance of penalties for breaking the law.
References
EPA.gov. (2014). Hazardous Waste in Your Community. Retrieved from http://www.epa.gov/osw/wycd/manag-hw/e00-001a.pdf. Accessed 6th December 2014
Appendix
Budget for Waste Management Units | |||||||||||||
Details | Waste Recycling Service |
| Waste Treatment Service |
| Waste Disposal Service |
| Total | ||||||
| Employees | Salary | Total |
| Employees | Salary | Total |
| Employees | Salary | Total |
|
|
Salaries and Wages |
|
|
|
|
|
|
|
|
|
|
|
|
|
Manager of Service Units | 1 | 65,000 | 65,000 |
| 1 | 65,000 | 65000 |
| 1 | 65,000 | 65,000 |
| 195,000 |
Administrative Assistant | 1 | 45,000 | 45,000 |
| 1 | 45,000 | 45000 |
| 1 | 45,000 | 45,000 |
| 135,000 |
Supervisor | 1 | 50,000 | 50,000 |
| 1 | 50,000 | 50000 |
| 1 | 50,000 | 50,000 |
| 150,000 |
Clerk | 1 | 30,000 | 30,000 |
| 1 | 30,000 | 30000 |
| 1 | 30,000 | 30,000 |
| 90,000 |
Truck Drivers | 5 | 35,360 | 176,800 |
| 8 | 35,360 | 282880 |
| 15 | 35,360 | 530,400 |
| 990,080 |
Site/Facility Employees | 2 | 35,360 | 70,720 |
| 2 | 35,360 | 70720 |
| 5 | 35,360 | 176,800 |
| 318,240 |
Interns | 1 | 14,560 | 14,560 |
| 1 | 14,560 | 14560 |
| 1 | 14,560 | 14,560 |
| 43,680 |
Total |
|
| 452,080 |
|
|
| 558,160 |
|
|
| 911760 |
| 1922000 |
Percentage of Total Cost | 23.52% |
| 29.04% |
| 47.44% |
| 100% | ||||||