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Experience Children’s Museum Business Operations Analysis

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Summary and Conclusion

The Children’s Museum Environment encourages children to use their imagination when studying. Experience Children’s Museum is a 501-C3 non-profit corporation based on the 400 block of French Street in Erie, PA. The museum focuses on early childhood learning and has educational programs set up for children between the ages of six months and nine years old. They have celebrity performances as well as 25-floor displays that can be accessed at any time. The museum also brings in rental shows throughout the year to help draw the public and give the children new ways to learn.

The Experience Children’s Museum was first opened in 1995 and has experienced growth ever since. The museum now brings in over 60,000 guests per year. Over the last few years, memberships have tripled and now average out at around 1,300 yearly memberships. Local Erie schools across the city often utilise the museum to send their children and students on field trips and explore what the museum has to bring. The field trips are free to the schools, and bus transportation is taken care of by the museum. Last year, 5,000 pupils and their fellow students toured the museum on field trips. The Experience Children’s Museum is an excellent place for children to learn and develop their minds.

The following exposures were found:

  • Products Liability
  • Customer Liability
  • Crime and theft liability
  • Premises and Operations
  • Fire Legal Liability
  • Advertisement Liability
  • Cyber Liability
  • Personal Injury and Medical Expenses
  • Employee liability
  • Automobile (non-owned) and owned liability
  • Equipment failure
  • Umbrella Policy

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Background and History

 

The Experience Children's Museum was established in 1995 as a 501-C3 non-profit organization. The building is over 100 years old and was a former​​ garage, livery stable and a Boston Store warehouse. When the museum first moved into the building, the building had to be stripped down and converted into today's design. The building is entirely concrete and is 15,000 square feet inside with 10,000 square​​ feet of exhibit space. Over the show, there is a loft where children hold birthday parties and other activities. The Experience Children's museum also has an outdoor area for children to use. It is a 6,400-square-foot learning center for children. Children between the ages of six and nine can utilize the educational programs that the museum offers.

Business and Operations

 

ExpERIEnce Children’s Museum is located at 420 French Street in Erie, PA. The museum is a 501-C3 non-profit organization that focuses on childhood education and development. They have 25 exhibits that they operate on the museum floor that give the children the ability to learn. The museum brings in other exhibit attractions from companies that rent them out so that the children have new exhibits to use while they are at the museum. Along with the rental displays, the museum will bring in performers to entertain the children. This month they will have Santa Claus come to the museum for the children to talk to and have their picture taken. The museum has a gift shop that offers children who visit the museum to purchase something before they leave. The shop carries toys, figurines and candy for the children and parents to buy. ​​ 

The museum brings in 60,000 guests annually and has around 5,000​​ students who visit the museum through field trips provided by their schools. The field trips are free for the school, and transportation is taken care of if they do not have vehicles. Last year, the memberships reached a high for the museum at 1,300 members.

The organization attracts children of all ages because of the exhibits that the museum offers. Children can come to the museum to play and learn, or they can rent out the loft for birthday parties or other events. The museum provides an experience for all ages to be able to enjoy. There is accessible parking available for people who come to the museum. There is metered parking available on 5th​​ street and French Street. You can also find parking available on the east 2nd Street parking ramp. On weekends,​​ Erie Insurance requires visitors who attend the museum who utilise their parking area just across the street from the museum.

The Experience Children's Museum has implemented new hours after listening to their customers. The museum is also available from Tuesday to Saturday from its 10:00 a.m. -17:00 p.m. Except on Sunday at 1:00 p.m. -5:00 p.m. The museum is locked on Mondays. unless otherwise noted on the calendar.

Financial Performance​​ 

 

The Experience Children's Museum has been in operation for 22 years​​ and has steadily grown since it first opened. Memberships are at an all-time high of 1,300 members, and last year the museum had 60,000 unique visitors visit the museum. Since the business is registered as a 501-C3 non-profit organization, many of the funding comes from outside donations. They receive funding from local companies, state grants, individual​​ donors and members. There are enormous costs involved with the museum, including employee payroll and renting and purchasing the exhibits.

The​​ museum employs five full-time employees, including the director, Tammi Fowler. The organization brings in ten seasonal part-time employees to help with the busy season. Both staff are qualified in CPR and first aid. They then have to go through an extensive state and FBI security clearance to be employed by the children's museum. Exhibit rental and exhibit purchase can be costly for the museum. Average rental costs are between $15,000 and $20,000. Exhibit purchases, such as the water table, are around $100,000.​​ 

Current Economic Environment

 

The economic environment around the Experience Children's Museum has proven to be successful over the past 22 years. The business's location on 4th​​ and French Street allows the company to take advantage of the easy accessibly of nearby parking. The connection with Erie Insurance helps because of their contributions to the museum and them enabling museum visitors to utilize their parking lot. Erie, PA, is a small town that is increasingly a tourist-focused city. People from all of the country come to visit Erie for its beautiful Presque Isle. People who have children and go on vacation will often take their children to museums in the area.

The Children's Museum Experience is the only children's museum between Buffalo, Pittsburgh and Cleveland. This helps generate members and visitors because of the distance that would need to be travelled to reach another museum. There are other children’s activity centers that take away from visitors to the museum. Waldermeer​​ caters to children in the same age ranges with their numerous children's rides and features. This just keeps people away during the summer, since it's only a seasonal venue. Another place in Erie that will draw tourists away from the museum is the Splash Lagoon. It is an indoor waterpark that focuses on children and runs year-round.

Risk Management Analysis and Recommendations Exposures:

 

  • Products Liability and General Liability:​​ ExpERIEnce Children’s Museum​​ focuses on child learning and development in science, technology, engineering and math. If there were small toys or anything a child could choke on, the museum would be held liable. ​​ 

    • Risk Management Techniques:

      • Employees should be trained to pick up anything that they believe a child could choke on.

      • All toys that​​ are sold or are on the floor for children to use should be measured using the “choking cup.”

      • All employees should be trained in CPR and first aid.

      • The products should be cleaned, and the cleaning log should be updated and monitored daily.

      • Exhibits should be checked to make sure isn't any fault pieces or parts falling off.

      • Employees can say something whenever they do see something that doesn't look correct or secure.

      • Children should be monitored while outside in the learning area not to eat anything or choke​​ on anything that could be hazardous.

  • Employee Liability:​​ Employees of​​ the Experience Children's Museum​​ include office workers, front desk workers, people who oversee the children, people who​​ construct the exhibits, and management. The highest exposure will be the employees who will be watching the children.

    • Risk Management Techniques:

      • Safety training should be in place so that all employees are CRP certified and first aid certified.

      • Employees should be looking for choking hazards and safety hazards always.

      • Employees who are watching children should be instructed to regularly do head-counts to ensure that all children are accounted for

      • They should be looking for children putting things in their mouths so that the toy can be thrown in the "Yuck bin."

      • Employees should undergo a state and FBI security clearance.

      • Employees should be given a handbook on handling confrontation and how to operate children and adults who disagree.

      • Sexual harassment policies should be put in place so that employees know what steps to​​ take.

      • ​​ There should be a minimum of two employees watching the children when they are outside on the playground.

  • Customer Liability:​​ There are slip and fall exposures within the museum as well as injury from exhibits. There are potential sidewalk​​ exposures outside of the building.

    • Risk Management Techniques:

      • The floors within the Experience Children's Museum should be monitored and cleaned if there is anything on the floor. ​​ 

      • Any spills should be quickly taken care of and cleaned.

      • Exit signs should​​ be easily legible and easy to find in case of an emergency.

      • Customers should not be able to enter storage areas at any time.​​ 

      • The stairwells should be dry at all times, and if not, then a wet floor sign should be put in place. ​​ 

      • The sidewalk should be free from holes and lifted patches of the sidewalk. Snow should be melted throughout the winter, and salt should be applied to avoid the development of ice.

      • Fire extinguishers should be easily accessible and up to date and code.

  • Crime and Theft:​​ Because of Downtown Erie's location, there is a potential for corruption in the area. ExpERIEnce Children’s Museum has strategically placed cameras around the outside of the building to ensure that any crime will be captured.​​ 

    • Risk Management Techniques:

      • Employees​​ should be trained in theft protection.

      • Empty cash regularly registers so that there isn't a large amount of money available.

      • Make sure that the location is adequately locked when not in use.

      • Employees should be trained on the use of the panic button located at the front desk.

      • Security cameras should be placed inside the building to ensure any crimes committed on the premises are on camera.

      • Employees should be trained on the security alarms that the museum utilizes.

      • Employees should be given a handbook that​​ discusses what to do when they witness a crime being committed.

  • Equipment Failure:​​ All employees should, according to the handbook, when there is an equipment breakdown. All exhibits, elevator, cash register and other electronic devices are susceptible to​​ rot.

    • Risk Management Techniques:

      • All employees should be given a handbook and trained in the event of equipment breakdown.

      • All systems should be backed up regularly.

      • Updates to computer systems should be done when available. MCPC provides all security and​​ backup​​ 

      • A backup generator should be placed in the case of a power outage.

      • Emergency lighting should be working in case of an outage.

  • Fire Legal Liability:​​ ExpERIEnce Children's Museum has new exhibits that come through and risk fire if something​​ happens. The Building is also over 100 years old.

    • Risk Management Techniques:

      • Multiple fire extinguishers should be easily accessible around the building and accessible for employees and customers.​​ 

      • A sprinkler extinguishing system should be placed.

      • Employees should receive training in the case of a fire. They should know what actions to take in an emergency.

      • Regular maintenance and cleaning on exhibits to ensure there isn't the risk of fire

  • Professional Liability: Helps protect professional advice and service-providing individuals and companies from taking on the full costs of defending against negligence.

    • Risk Management Techniques:

 ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​​​ i. Professionals ought to have the capacity to know the necessities of the gathering of people​​ 

ii.Make beyond any doubt that workers and volunteers act in an expert way​​ 

iii.Eliminate dangers or mistakes that can create an expert obligation issue​​ 

iv.Conduct assessments all the time​​ 

v.Secure access to Wi-Fi ought to be given to representatives to​​ get to​​ 

vi.No MasterCard’s ought to be hung on document​​ 

vii.Promote the utilization of PayPal for buys​​ 

viii.The just client data that ought to be continued document are names and addresses.

8. Automobile (Non-Owned) and owned:​​ ExpERIEnce Children's Museum has one vehicle utilized by the business representatives. The organization vehicle is a Ford travel van. ​​ 

a.Risk Management Techniques:​​ 

i.Proof of permit and protection ought to be mandatory for representative driving the vehicle​​ 

ii.Driving records ought to be assessed for anybody driving.​​ 

iii. All well-being safety measures ought to be utilized while working the vehicle. ​​ 

iv.Anything that is being pulled in the back of the van ought to be safely secured while in travel​​ 

v.Basic PA no blame scope, exhaustive and impact

Extra Endorsement Exposures:​​ 

Flood:​​ ExpERIEnce Children's Museum is situated in downtown Erie and is defenceless to overwhelming snowfall and rain, which leaves the potential for flooding. The building has officially experienced flooding twice this year in the storm cellar and has needed to settle the water harm and put it in another waste framework. ​​ 

Earthquake:​​ There is potential for Earthquakes in the region, and the potential harms can be broad.

Commercial Insurance Program

Section 1: Commercial Packaging Policy

Equipment breakdown

$50,000

Equipment outfitting

$100,000

Enhancements and improvements

$15,000

Salary misfortune and costs every year

$100,000

Sprinkler spillage

$100,000

 

Must be​​ guaranteed up to 80% for the full scope.

Deductible: $1,000 for Commercial Packaging Policy

 

Other suggested Property Coverage's:​​ 

 

Business Interruption Policy:​​ This approach covers any loss of wage in the example that something happens that stops business operations.​​ 

a.Loss of salary from harms to gear​​ 

b.Loss of salary from harms to materials​​ 

c.Loss of wage from harms to provisions​​ 

Equipment Breakdown: This approach covers damages to all mechanical and electric hardware. The association utilizes a​​ constrained air radiator, which could separate whenever. This scope encompasses all harms to mechanical and electric gear for $200,000.

Sign scope: The aggregate sum of the substitution cost of the sign is $20,000

Section 2: General Liability Coverages

Coverages

Limits

Premises and Operations

$1,000,000

Items Liability and General Liability

$1,000,000

Worker Liability

$1,000,000

Client Liability

$550,000

Wrongdoing and Theft Liability

$1,000,000

Equipment Liability

$250,000

Fire Legal​​ Liability

$50,000

Proficient Liability​​ 

$2,000

Cyber Liability

$250,000

Individual Injury and therapeutic costs

$5,000

Notice Liability

$1,000,000

Umbrella Policy

$2,000,000

Employment practices liability

$1,000,000

 

Section 3: Theft and Crime​​ Coverage

Coverages

Limits

Burglary of cash or securities

$50,000

Imitation, modification of fake Money

$10,000

Inside premises theft or burglary

$100,000

Outside premises theft or burglary

$20,000

Worker untruthfulness

$100,000

 

Labourers​​ Compensation:​​ Worker's remuneration ought to be acquired for the arrangement. ExpERIEnce Children's Museum has five full-time representatives and ten low maintenance occasional workers. ExpERIEnce Children's Museum should convey $100,000 in inclusions for​​ finance and workers.

Sources:

  • http://www.eriechildrensmuseum.org/visit-us/hours/

  • http://buildingjournal.com/construction-estimating.html

  • ExpERIEnce Children’s Museum

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