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The Basic Concepts and Tools of Quality Improvement in HealthCare Industry

Keywords: quality improvement in healthcare system, healthcare quality improvement tools, healthcare performance improvement, research, study, basics of quality improvement in healthcare.

Risk and Quality Management Manual: Basic Concepts and Tools of Quality Improvement in HealthCare Industry

Part 1:

The Basic Concepts of Quality Improvement in Healthcare Industry

Quality improvement also known as QI consists of continuous and systematic actions that lead to quantifiable improvement in all health care services and also the health status of the patient groups considered. The Institute of Basic Concepts and Tools of Quality Improvement in HealthCare IndustryMedicine (IOM) is the recognized head and advisor on the improvement of the Nation’s health care and has clearly shown that QI in health care is a direct correlation between the level of improvement of services and individuals’ or populations’ desired health outcomes. (HRSA, 2011) Furthermore, the concept of quality management builds upon traditional quality assurance strategies through emphasizing an organization and systems to concentrate more on the process rather than the people; also, QI helps to promote the necessity for objective data to assess and improve processes. (Graham, 1995) Finally, the United States Agency for Healthcare Research and Quality has defined quality health care as the process of “doing the right things, at the right time, based on the right way, for the right person – and obtaining the best possible outcomes. (Varkey et al, 1997)

Also Study: Evaluating Healthcare Systems : Equity, Effectiveness and Efficiency

In conventional organizations, QI is defines how things are done, meanwhile, quality in the health care performance is characterized by the efficiency of an organization and the result of care, and even the level of the satisfaction of the patients. Quality is a direct link to the service delivery approach of any organization or underlying systems of care. Achieving a different level of performance or result and improving the quality requires the need of the current system of an organization to make some changes. The major key principles of QI on which it operates include four key principles. (HRSA, 2011) They are:

  1. Quality Improvement work as systems and processes
  2. It requires focus on patients
  3. It requires focus on being part of the team
  4. It requires focus on the use of the data

When QI has to work as systems and processes, there’s a need for improvement in an organization. The organization needs to really understand its personal delivery system and major processes. This particular concept identifies that both resources (inputs) and other activities operated on (processes) are taken into consideration to make sure or improve quality of care (outcomes/outputs). This is necessary regardless of the size of the health service delivery, such as an immunization clinic, managed-care organization, or large and complex.

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