Restaurant Customer Satisfaction Survey

This Restaurant Customer Satisfaction Survey is helpful to gather data about customer preferences and might be of great help for working on a new restaurant business plan or bringing useful and profitable changes in existing restaurant services.

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Dear Respondent,

Thank you for taking the time to complete this survey; We are students of MBA program. We are conducting this research on Restaurant Customer Satisfaction Survey to complete our academic exercise. Our Restaurant Customer Satisfaction Survey research is based on restaurants to investigate the reasons that why more people are attracted to restaurants while having meals, moreover why every new restaurant weather be a multinational or local is trying to open its chain? We are trying to find out the key contributing factors of this problem by this particular research.

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Your contribution by providing precious information regarding that specific research will be highly appreciate, it will really help in contribution to food industry in order to know the customer preferences. This Restaurant Customer Satisfaction Survey research will also be very useful for you and after finding specific results of the research, restaurants may change their offerings according to customer preferences and you can enjoy their quality Services.

The information given by you will only be used for this research and will remain as highly confidential. The results of this specific research will be provided to you through e-mail if you are willing to know about the findings.

 

Restaurant Customer Satisfaction Survey QUESTIONNAIRE

Which is your favorite restaurant and why?

_______________________________________________________________________________________________________________________________________________________________________________________

Name 3 restaurants which you visit frequently.

_______________________________________________________________________________________________________________________________________________________________________________________

Is there any specific time you prefer to visit the restaurant? If yes, what are the reasons?

_____________________________________________________________________
__________________________________________________________________________________________________________________

 Do you think restaurants that you dine at, live up to your expectations? If YES, then how and if NO, then why.

_______________________________________________________________________________________________________________________________________________________________________________________

If you are not happy about the quality of food served at the restaurant what would you do?

____________________________________________________________________________________________________________________________________________________________

How often do you visit a restaurant each month?

• Rarely, 0 – 1 times
• Sometimes, 2 – 4 times
• Fairly occasionally, 5-9 times
• Very occasionally, 10+

Who do you usually go with when you dine at a restaurant?

• Alone
• Family
• Friends
• Colleagues
• A large group

How much money do you spend on an average in a month dining out?

• Less than 2000
• 2000 – 3000
• 4000 – 5000
• 6000 – 9000
• Or more than 9000

Which meal would you prefer the most to have at restaurant? (Please number, where 1 is most preferred)

• Breakfast _______
• Lunch _______
• Dinner _______
• No meal, only drinks _______

 

Please rank your main reasons for selecting a restaurant in order of importance, as 8 is most preferred and 1 is least preferred.

• Service & employee friendliness ____
• Ambience ____
• Accessibility ____
• Quality of food ____
• Menu variety ____
• Food presentation ____
• Value added deals ____
• Value for the money ____

 What would you say is the biggest challenge for eating in a restaurant?

• Lack of knowledge
• Choosing a meal
• Lack of communication
• Menu selection
• Price
• Variety

When you visit the restaurant what is the first thing you look for?

• Ambience
• Service
• Hygiene
• Variety of deals
• Price

How important is the price factor for you?

• Important
• Somewhat important
• Not important

Do you prefer restaurants which have the service of Take-away or Dine in?

• Take away restaurants
• Dine in restaurants
• Both

Do you prefer self service restaurants (e.g. buffets) or waiter/waitress service restaurants?

• Self Service
• Waiter/waitress service

Do special offers on meals and prices attract you to a restaurant?

• Yes
• No
• Sometimes

Please rate the following services, from 1 to 5.

• Friendliness of staff
• Staff’s knowledge of the menu
• Attentiveness of staff
• Cleanliness
• Order time.

 

Rate the following variables by marking tick according to the satisfaction level (where 4 is the highest and 1 is the lowest).

	Strongly Disagree 1	Disagree 2	Agree 3	Strongly Agree 4
Services
Convenience
Quality
Environment

Please indicate your monthly salary.

• Below 10,000.
• 10,000-20,000
• 20,000-30,000
• 30,000-40,000
• 40,000 and above

What is your gender?

• Male
• Female

If you are interested to know the findings of this research, or you want to be a part of our long-term study that will be concluded later, please provide your information otherwise ignore it.

• Name: ______________________________
• Occupation ______________________________
• Email Address. ______________________________

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