A UNIQUE TRAINING PROGRAM AT UPS (CASE SOLUTION)
- Do you think individuals can learn empathy from something like a 1-month CIP experience? Explain why or why not
Of course they can. They don’t have to change their basic moral code, just their perspective. The manager probably had empathy all along; he just thought it was inappropriate to use it in the workplace. In the case cited, the ethic of personal responsibility to the company’s prosperity remained unchanged. What changed was the realization that including the human side of the equation was not mutually exclusive of or detrimental to the bottom line, but rather, actually helped employee morale and thus increased long-term productivity.
thank you so much <3
your answers were unrelated to the questions and definitely not helpful.